Faq's

We're here to help. You will find listed below, a list of the most common questions of our features and service. If you cannot find the answer to your questions in our Frequently Asked Questions (FAQ) area, then fell free to contact us at anytime and our support specialists will assist you.

Existing customers, you can also submit a Service Ticket and have our staff assist you in that manner. Any non-existing customers, please use one of the three mesthods for contacting us.

QUESTIONS

Email Questions What is a pop3 account? Do you support ASP mail or any kind of FormMail program? Do you offer mailing lists? Do you offer auto responders? Do you offer email redirects? Do you offer mail forwards? Do you offer web mail? What is Host Excellence's policy on "SPAM" and "unsolicited emails" Services and Features Do you support ASP? Do you support PERL? Do you support PHP? Do you support Macromedia Shockwave and Flash? Do you support SQL databases? Can I access my account using telnet/SSH? Do you support SSL? Do you provide website traffic statistics? Do you support FrontPage 2002? What is the difference between Linux and Windows accounts? General Questions How long have you been in business? Where are you located? Do I have access to the tech support center 24 hours 7 days a week? How long does it take for my account to be setup after signing up? Do you host adult websites? Is my macintosh machine compatible with your hosting plans? Do you offer web designing, maintenance and programming services? Do you place advertisements on customer's websites? Do you resell your services? Is the data center completely owned by you or do you co-locate? Do you offer dialup internet services? What are your DNS servers? Domains and Subdomains Can I have a subdomain such as "something.yourdomainname.com"? What is the difference between domain and a subdomain? Do all plans offer static dedicated IP addresses? Is FTP access unlimited? How many subdomains can I add on your biggest plan? Can you register or transfer my domains? How long does it take for my domain name to resolve properly (to start working)? Do you register all types of domains? How much does it cost to register new domains? Do you host all types of domains? How much bandwidth or data transfer can I use with your plans? I have two domains can I host them with one hosting plan? How can I add more domains and subdomains to my hosting account? Front Page & FTP Can I use Microsoft Frontpage 2002 to upload to your servers? What is FTP? What does "unlimited FTP accounts" mean? Can I upload my websites using FTP? Which FTP program would you recommend Hosting Policies and Security Do you offer a 30 day money back guarantee? What is the uptime of your servers? Have you ever been hacked? What kind of backup policies do you have in place? How is your network and server infrastructure setup?

 

ANSWERS

Email Questions

What is a pop3 account? A POP3 account is a "mailbox" that holds your emails on the server until you view them (download them) with an email program. An email program is software that runs on your computer, such as "Outlook Express" or "Eudora" or "Pegasus Mail". There are literally thousands of other email programs available, we recommend that you use "Outlook Express", as it comes for free with every Microsoft Windows installation Back to top   Do you support ASP mail or any kind of FormMail program? Yes we do not support ASP MAIL and also FormMail with both our Linux and WINDOWS hosting plans. If you would like to use ASP MAIL, you will have to host your website with one of your Windows Plans. If you are interested in using FormMail (or other CGI scripts), we recommend you to host your website on one of our Linux Plans Back to top   Do you offer mailing lists? All hosting plans do offer mailing lists. The amount of mailing lists you can create is the same as the number of POP3 accounts you are allowed to have for your account. Example: If you can have up to 50 POP3 accounts, then you can have up to 50 mailing lists as well. Back to top   Do you offer auto responders? Each of our plans come with auto responders for Email. An auto responder is an email address that sends an automated response back to every email address it received a message from. You will be able to define the subject and content of the email that gets sent back in your hosting control panel. Back to top   Do you offer mail forwards? Yes we support mail forwards. Back to top   Do you offer web mail? Yes, you will be able to access your email from the web from any remote location that has a connection to the Internet. Back to top   What is WebHosting's policy on "SPAM" and "unsolicited emails"? We do not tolerate the sending of unsolicited commercial email or "spam" at all. We reserve the right to immediately terminate any domain without warning, without refund, that sends out unsolicited commercial email. NOW... if you wish to send email to people in OPT-IN lists, this is allowed being that those individuals "ASK" to receive advertisements or newsletters or posts to services like Free For All Pages. Back to top